From the bottom of our hearts, we thank you. It takes planning to get some quality time away with a loved one. Such time is cherished and disappointment hard felt. This past Labor Day weekend was one such time, all the promise of a great weekend with plenty of opportunity for disappointment. We left Houston early on Friday afternoon, and using Kerrville as our base, we decided our first ride on Saturday would be to Enchanted Rock. On the return journey, the Valkyrie started acting up. There was a nasty crunching and clanking sound. It just got worse until I was afraid something was going to seize up. A thumb through the yellow pages at a local gas station lead me to your establishment. Angel answered the phone and encouraged me to get the bike in. She put me through to Paul, who assured me he would do everything he could to help. I limped the bike another 2 ½ miles into your shop, all the time fearing that it might be the final drive or worst still, the gear box self destructing. On my arrival, Paul tested the bike and wheeled it in for immediate attention. Not once did I hear, “we don’t service that make of bike” or “we don’t stock parts for that” or even “there’s nothing we can do at this late hour”. Instead James, Larry and the guys went to work like an INDY pit crew. They had the bike jacked up and the rear wheel off before the pipes had cooled down. The efficiency of the tear down and diagnosis had provided Chuck with enough time to hustle the local parts supply houses to find the desperately needed part, a cratered rear wheel bearing. We got lucky, the part was located and a rider dispatched to get it. The re-build went just as smoothly. It was past closing time by now. But nobody went home until we were mobile again, our smiles restored and our weekend saved. As a small business owner, I have often heard the adage – “A company’s best assets are its people” – Never have I seen that better illustrated than by the fine folks at Destination CycleSports in Kerrville.